Support
Contact us
Last updated 7 August 2026 · Published by CortexLabs
Every VIX enquiry is handled by CortexLabs. Pick the channel that matches your request so it reaches the right team first time. For anything urgent on site, always speak to your duty manager as well.
Product & app support
Pass not loading, clock-in issues, NFC or wallet problems.
Cortexlabs.ai.app@gmail.com
Privacy & data rights
Access, rectification, portability, objection or erasure requests under UK GDPR.
Cortexlabs.ai.app@gmail.com
Legal & copyright
Terms queries, intellectual property notices and takedown requests.
Cortexlabs.ai.app@gmail.com
Enterprise & partnerships
Tenant onboarding, SAML 2.0 configuration and commercial enquiries.
Cortexlabs.ai.app@gmail.com
Response times
Support enquiries: within one working day, Monday to Friday, 09:00–17:30 UK time.
Data rights requests: acknowledged within 72 hours and completed within one calendar month, as required by UK GDPR.
Legal and copyright notices: within five working days.
Postal address
CortexLabs, Legal & Privacy Team, United Kingdom. Written correspondence is accepted, but email is materially faster for time-bound requests.